All online sellers face the challenge of perfecting their e-fulfillment process.
It is not easy for it to be an efficient and profitable procedure that offers value to buyers. That is why many e-commerce use the services of e-fulfillment providers to improve their results, such us Full Safe Logistics.
If you are also thinking about it, here is everything you need to know about e-fulfillment.
WHAT IS E-FULFILLMENT?
In general terms, e-fulfillment is the set of people, processes and technology necessary to deliver an order purchased online to a customer.
The key is to make all this come together to create a positive customer experience before, during and after a sale.
Therefore, e-fulfillment includes everything from the online payment process, the payment provider and the order management system, to the steps taken to collect, package and ship the order.
Instead of doing all this for yourself, you can use an e-fulfillment provider to make your job easier.
E-fulfillment services can also be called third-party logistics (3PL) or pick and pack delivery services.
E-FULFILLMENT SUPPLIERS CAN SAVE YOU TIME AND MONEY.
The e-fulfillment providers take care of all the management of your orders so they save you from things like:
- Having to stop your business when you are traveling or on vacation.
- Hiring employees only to fulfill orders.
- Rent storage space to store inventory because, instead, you can use that of your e-fulfillment provider.
- Invest in technology to collect, package, ship and track orders efficiently.
- Having to handle the logistics of returns.
- Too much effort in fulfillment, taking less time to devote to marketing and customer experience.
E-FULFILLMENT IS CRUCIAL FOR YOUR CUSTOMER’S EXPERIENCE.
The big difference between buying in a physical store and buying online is that when you buy online, you should wait for the order to arrive. When you shop at a physical store, however, you leave it with your purchase.
What happens during the time a buyer waits for their online order is crucial to the overall customer experience.
The complicated part of fulfillment is that many things can go wrong between the moment an order is placed and the one in which it is received.
Sellers may lose the order, have no inventory to send, enter the wrong shipping address or take too long to ship. Not to mention, it is possible that the package never arrives or that the item is damaged along the way.
When you handle the fulfillment of your own orders online, these mistakes are easier to make. Therefore, it is advisable to use a provider specialized in e-fulfillment.
You can offer faster shipping times, guarantee well-packed items and have an easy return process.
E-FULFILLMENT IS A COMPETITIVE ADVANTAGE.
Think about it. Would you buy online from someone who can offer free shipping in 2 days or another with a shipment of 5 to 7 days for € 15? The decision is simple for buyers.
If your competition is Amazon or other online sellers, customers will compare shipping times, delivery and costs.
The e-fulfillment services can help you offer that free shipping in 2 days thanks to automatic order fulfillment and cost savings. In this way, you will gain more potential customers.
CHOOSING THE RIGHT SUPPLIER IS NOT SIMPLE.
Deciding that you need an e-fulfillment service is easy. However, choosing the best provider is difficult.
There are many options available and choosing the most suitable for your business needs will require a little research.
From Full Safe Logistics we want to make it simple. Contact us and we will solve all your doubts.