The fulfillment for ecommerce is not a one-size-fits-all service. There are a number of factors to consider when choosing the best logistics provider for your business. You will need a partner specialized in shipping the products you sell and that is close to your customers.
What to value when choosing the most suitable ecommerce fulfillment for your business?
THE LOCATION OF THE FULFILLMENT CENTER.
The base of operations of your business may be hidden in a remote corner, but your inventory must be well located so ideally, it would be possible to send to most consumers in two business days.
Shipping times of seven days or more may be acceptable for niche e-commerce boutiques or businesses. However, if you sell on one of the big platforms, such as Amazon or eBay, or compete with them, fast delivery is a must.
The other benefit of well-located fulfillment centers are the lower shipping costs. Most carriers calculate the shipping price based on zones. The further a product has to travel, the more zones it crosses and the more expensive it is to ship it.
High shipping costs are one of the main reasons for abandoning the shopping cart in ecommerce. Fast and cheap (or free) shipping is critical to the success of any e-commerce.
THE SPECIALIZATION OF THE CENTER OF EFULFILLMENT.
Even among the best fulfillment providers for ecommerce, there are differences in the basic features. One could be a great choice for your business and another a total disaster.
The size and shape of your products is key to determining your fit with a fulfillment warehouse. If your merchandise presents shipping challenges, you will need a logistics provider with experience.
Choose a distribution center with experience in delivering similar goods safely and economically. This is particularly important if your products are large, heavy or fragile.
FULFILLMENT SUPPLIER’S CUSTOMER SERVICE.
There are two basic aspects of fulfillment customer service for ecommerce.
You will need to find a provider that responds quickly to your questions and requests. But, in addition, your logistics provider should be able to support your end customers.
Find companies that provide you with your own control panel, so you can track the fulfillment of orders in real time.
And request assistance for customer requests. If your end consumers can track their own packages, you will have to answer fewer customer service calls.
If you want to know more check out our services for ecommerce logistics!